Privacy Policy

Last Updated: June 3, 2026

Introduction

This Privacy Policy explains how we collect, use, store, and protect information when you use our website or services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

Information You Provide

When you use our booking form or contact us, we collect:

• Your name
• Email address
• Pet information you choose to share
• Any additional details you provide in messages or forms

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• IP address

How We Use Your Information

We use collected information for the following purposes:

• Processing service requests and scheduling appointments
• Communicating with you about our services
• Responding to inquiries and providing support
• Improving our website and services
• Complying with legal obligations

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in operating our website or conducting business
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of others

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please see our Cookies Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Email: [email protected]
Address: 78 Caversham Road, Reading, RG1 8AY, United Kingdom