Conditions governing your use of our website and services
Last Updated: June 3, 2026
By accessing and using this website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
You may use this website for lawful purposes only. You agree not to use the website:
This website provides information about our animal care services and allows you to submit service requests. Service descriptions, pricing, and availability are subject to change without notice.
When you submit a service request through our website:
All content on this website, including text, graphics, logos, images, and software, is the property of our organization or our content suppliers and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this website without express written permission.
The information provided on this website is for general educational purposes only and should not be considered professional veterinary advice. Always consult with a qualified veterinary professional regarding your pet's specific health needs.
We do not guarantee specific results from our services. Outcomes may vary based on individual animal characteristics, health conditions, and other factors beyond our control.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
We do not warrant that the website will be uninterrupted, secure, or error-free, or that defects will be corrected.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external sites. Access to third-party websites is at your own risk.
If you submit content to our website, including messages, reviews, or other materials, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content.
You represent that any content you submit is accurate, lawful, and does not infringe on the rights of others.
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the website, violation of these terms, or infringement of any rights of others.
Your use of this website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes constitutes acceptance of the modified terms.
We may terminate or suspend your access to the website immediately, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users, us, or third parties.
These Terms of Use are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
If you have questions about these Terms of Use, please contact us at:
Email: [email protected]
Address: 78 Caversham Road, Reading, RG1 8AY, United Kingdom